Read the practice page.
Can a visitor identify the firm's approved description of the work and intended contact route? Ask the firm's reviewer which statements or instructions need clarification.
Find what a visitor cannot understand before contacting the firm.
Use a fictional inquiry to review the public route and intended staff response.
Check the initial information.
The firm decides which details belong in the introductory channel and which need a separate approved process. More fields are not automatically more useful.
Review the acknowledgment.
Explain the next administrative step using the firm's approved wording. A recorded request should not imply completed conflict review or accepted representation.
Follow the request to staff.
Verify that permitted context reaches the intended team. Find repeated entry, unclear assignment or a mismatch between website and practice-management rules.
Check unresolved requests.
Try fictional unclear, duplicate and failed-update cases. Identify the person responsible for follow-up without changing real matters or deadlines.
Describe the page or routing gap using non-sensitive details.